We ship most domestic packages via USPS
using Priority Mail. Please keep in mind, if you
select a priority mail box, we will do our best to
accommodate, however, some orders may be too large
to safely ship in a priority mail box. If this
is the case, your order will be shipped via FedEx
using an appropriately size box.
If you need a specific delivery date, please let us know prior to shipping.
Orders shipping outside the USA, to
Alaska, Hawaii, APO, or any US territory, and
Canada, will most likely ship via the United States
Postal Service as rates are typically less than with
FedEx.
All orders are carefully packaged for transit.
Unfortunately, sometimes damage does occur during
the trip from our shop to you.
In the event that your order does arrive damaged,
please EMAIL and let us know.
We will need:
- The name of the person the order was SHIPPED
TO and the order Number
- The TRACKING NUMBER, listed on the shipping
label, and it's also included in your dispatch
email
- EXACTLY what was damaged - The SIZE/TYPE of
Candle, The FRAGRANCE, and the QUANTITY.
Once we receive this information, we can file a
claim with the carrier, and get rolling on replacing your
product(s).