Questions About the Store
Why does it take 7-10 business days for my candles to be done?
Our candles are custom crafted for you when you order, therefore, depending upon the number of orders received, it may take up to 7 business days for us to process your order.
What happened to _______ ?
If something's been temporarily discontinued, I will post it on our discount soy candle page and send it out in our newsletter. Sometimes fragrances and containers are discontinued by our suppliers, and we consequently have to change or remove items from our store.
I'm looking for _______ scent. Do you have it?
I would be happy to special order any fragrance for you. A minimum order requirement of 1 case (12 candles) applies to jars & pillars. Votives require a 6 packs minimum order requirement. You can view additional fragrances here, and request your special fragrance by contacting us.
How often do you update the site?
Usually, I update every other week, and at the very least on the last day of the month. Use this site to send yourself an automatic reminder!
Can I be notified when ______ ?
Join our newsletter and receive special offers and updates only available via subscription!
Or become our Fan on Facebook to get the most up-to-date sales and information
Do you have a print catalogue?
No. The inventory we have is all listed online. I update and change fragrances so often, and the cost of printing is too high for it to be effective. Besides, I hate wasting paper.
Do you have a "real" (not online) store I can visit?
I wish! Once the kids are older, we will be opening a storefront. For now, we are all "virtual".
Q's About Ordering/Shipping/Payment
How do I order?
Instructions are here.
What payment methods do you accept?
Visa, MasterCard. Checks and Money-orders
Can I purchase without using a credit-card?
Sure. Place your items in the cart, at checkout, choose the pay by check option and then send in your check. You can also just print out our easy order form and mail it in.
How much is shipping to _______?
We ship worldwide. Details are on this page.
How soon will my order arrive?
As I have no control over the shipping service, I cannot give you a definite date (but most arrive within 3-10 business days). Packages are picked up as soon as they are ready. Details on shipping are on this page.
Do you have gift certificates?
Unfortunately, we don't offer gift certificates at the moment. I've been working on programming it into the shopping cart, however, it's not ready yet. Sorry!
I ordered but I never got an invoice. Why not?
If you never got an invoice, it probably means that I tried, but the email bounced back to me it's happened a few times! Perhaps your mailbox is full, you entered your email incorrectly or your ISP is blocking my email by mistake. You should also take a peek at your "spam" or "bulk" folder if you have one, in case the email got routed there accidentally. I mostly likely DID receive your order, so please contact me and I'll send another copy!
I'm trying to find...
Do you have wedding candles? I'm putting together these gift bags, see, and...
they're coming soon!
My sister/cousin/wife is pregnant and we wanted baby powder scented candles. Do you sell these?
YES! Here they are..
Do you carry _______ scent?
I saw these jars on _______, can you order them for me?
Unfortunately, candle-making is an art and a science. It takes detailed testing and trial to create the perfect burning candle. This is very cost prohibitive to accomplish for individual orders. If you are interested in large quantities, this option can be explored for wholesale accounts.
Questions About soy candles
What are soy candles?
Soy wax is a new alternative to
paraffin wax, made from soybeans, is renewable and cost effective. The
soybean is one of the most versatile products used today. It has been a high
protein source for millions of people for thousands of years. Soybean
wax also seems to be the
most promising natural wax available.
Are your soy candles really all-natural?
Caterpillars Soy Candles are made with wax from 100% natural soybeans and contain NO UNNECESSARY CHEMICAL ADDITIVES such as UV light reflectors and chemical wax stabilizers! Our soybean wax contains NO PARAFFIN and therefore no petroleum by-products!
Our fragrance oils are non-diluted, full strength scents specifically formulated for use in soy candle wax!
Is there really a triple scented candle?
More is not always better and we know that the "Triple Scented" is just a sales pitch used by some candle manufacturers. More scent or fragrance oil does not mean more aroma!
The true secret to “scent throw” as it is called in the candle industry is the burn quality. The scent is “thrown” from the wax pool that is created.
Candle-making is an art and a science. A good candle manufacturer plans, designs, and tests their candles with their fragrances per each candle container and size to ensure good scent "throw" and candle performance.
Each fragrance has different “throw” qualities, and just “triple scenting” does not mean more fragrance. In fact too much fragrance can cause the candle wick to mushroom, smoke when burned, and could even cause the candle itself to combust causing shooting flames eight inches above the candle (guess how we know that! :) ).
Caterpillars Soy Candles are all designed and tested to burn properly, creating the safest, cleanest, and most aromatic candles we have ever seen! (our customers say so too!)
I was burning my candle and ______ .
View my candle burning instructions page. It has very useful information regarding soy candles, our candles and candles in general.
I heard that soy candles _____.
Do you sell wholesale?
Yes! Visit the wholesale page.
Want to exchange links?
Send me an email with your sites theme and url, I'll review it and let you know.
I make _______ candles. Would you be interested in selling them?
Sorry, not at this time. We craft all of our candles ourselves to maintain quality control.
Do you have a mailing list?
Yes! You can sign up here.
Would you like to advertise with us or work with our PR agency?
Thanks, but not at this time. This is a home-grown business which currently doesn't spend money on advertising or press, and I don't run ads on my site.
Why are you called Caterpillars Soy Candles?
Well.... My family has a lake house on Loon Lake (no puns really, we are loony enough lOl), and down the beach there are a group of trees that, in the spring, are LOADED with caterpillars. Big, fluffy, black, grey, white & yellow ones. Zillions of them it seems. I have always been a nature lover, and as a child was fascinated with those silly caterpillars. Hence Caterpillars Soy Candles - if caterpillars loved candles, then they'd love soy candles [all natural-environmentally friendly-read the facts for more] :)
Why do you have "copyscape" and "©" all over your site?
As a leading soy candle site, I am constantly finding my content posted all over the 'net by unscrupulous website owners who copy without asking my permission. Ask me and I'm usually willing to accommodate requests. Stealing isn't cute.
What's your email address??
My apologies for putting this at the bottom of this page. I DO want your mail, honest! It's just that 99% of the mail I get consists of questions already answered in this FAQ, and I prefer to answer those on this page. The FAQ allows me to save my limited spare time for tracking down great deals and crafting new candles! Thanks for your patience and understanding.
I use a form on the contact us page to rule out SPAM - I HATE SPAM! Seriously, it's unreal the amount of JUNK that one receives from a public e-mail address.
Drop me a line using the form and I will get back to you. [if you are a real person :) ]